Terms And Conditions


Please read the following terms & conditions which apply to all events recorded by Digital Memories; Digimem; Digimem Studio for location work. Please see Studio Terms & Conditions for Stdio based work.

All bookings require a non-refundable deposit of £95.00 included with the return of your completed booking form. The outstanding balance is required at least four weeks prior to the event date. The editing of the DVD of your event will commence immediately and all relevant information for inclusion in the final production must be received preferably beforehand, or at the very latest on the wedding day. Alternatively you can arrange for us to obtain the tracks on your behalf for an additional charge of £3.00 per track (subject to availability).

Provisional bookings are only accepted in conjunction with a Consultation being arranged. These are non secure bookings. You are under no obligation at this point, but please be aware that if a secure deposit is paid for the same date by someone else, we have to honour that agreement and you will lose your date with DIGIMEM.

DIGIMEM reserve the right to cancel at any time with total refund on all monies already paid.

We have a range of standard packages at set prices, with optional extras according to your specific requirements. Any other modifications to these services will be quoted separately at the time of your booking. Total time allocation for weddings is dependent upon the package selected. A surcharge will be applied for extra hours, as required, and this will be discussed at the time of quotation.

The total fee includes a master copy of your video and/or photographs on DVD or Blu-ray, the number of which is quoted in the package price. An album will also be provided if option is chosen.

Further copies of the DVD or Blu-ray are available at an additional charge. It does not include any fees which may be charged in respect of filming or photographing at the venue or that are imposed by the church/hotel, etc. Such fees are the responsibility of the Bride & Groom. 

Any special permissions must also be handled by the Bride & Groom.

Special Permissions will include – Permission to Film at any of the Venues, Permits for Filming at non event sites (Example Coventry Cathedral Ruins).

Your film WILL require a Copyright License for Video only; you will need to obtain this in order to legally record Hymns or any licensed music being played during the service and/or the reception. We can obtain the licenses you require in order to cover the Audio recordings on your behalf; please refer to the booking form for fees or call for clarification. Otherwise you will need to source the licenses yourselves and supply DIGIMEM with the appropriate license at least one week prior to the event. Please note that this license is required in addition to any fees you may have already been charged for by your Church or Hotel Venue.

Whilst Digital Memories (DIGMEM) will take every care to present you with a perfect recording of your event, in the unfortunate instance of total equipment failure we will provide a full refund of all monies paid. Should there be a problem with regard to quality of the production caused by the equipment we will negotiate a revised fee once the degree of the problem has been established.

It is our best endeavour to capture all the moments that are listed in our Packages but due to time scales & logistics this may not always be possible. A Second Camera & Operator (Video Only) is included as standard on all DIGIMEM Weddings unless stated and agreed otherwise. However if one camera & operator is agreed please be aware that with a one camera shoot it is more difficult as moments can happen simultaneously.

Digital Memories will not provide compensation for any problems with quality of reproduction due to the location or the environment that is not the fault of the equipment or the videographer or photographer. We do not take any responsibility for lighting conditions at any of the venues nor weather conditions. DIGIMEM is NOT responsible for camera placement and or obstructions that may occur during filming of the event within a small venue or where organisers have dictated camera positioning and numbers allowed.

DIGIMEM will stay up to a maximum of 9pm for all Gold and Platinum Packages. A pre-negotiated price of £65.00 per hour is available if You believe your first dance may go over this time period or you require additional filming or photography. A charge of £65.00 per half an hour (or part thereof) is incurred on the day if you require us to stay after 9pm for whatever reason and will be invoiced immediately after the event.

Please note that due to the long hours of the shoot; refreshments should be provided for the camera crew during the reception/meal. Thank you.

Cancellations are accepted up to: (Cancellations must be in writing from either the Bride or Groom)

4 months - Loss of Non Refundable Deposit Only

3 months - 25% Payment / 2 months - 50% Payment / 1 month   - Full Payment

All original recordings remain the property of Digital Memories / DIGIMEM unless agreed otherwise and copies of the final edited version remain copyright. Further copies of each edited version can be obtained for the appropriate cost from Digital Memories.

Please allow 10-12 weeks for the delivery of the final edited DVD.

A full list of current Terms and Conditions with any additions will be supplied with your booking.